Shipping Policy and FAQ
All packages are shipped from our studio in the mid-Atlantic region. Orders are processed and shipped within 3-5 business days.
Transit times are typically 3-7 days, depending on proximity and carrier. Please review and understand the shipping requirements, transit times, and general delivery policies for each carrier.
We do not currently offer overnight processing or shipping. You can request a rush order by contacting us directly at hello@easternshoreco.com to arrange. Rush orders are on a case-by-case approved basis. We apologize for the inconvenience.
NOTE: USPS Priority Express Mail is not overnight shipping. Please check the latest information on the USPS website for the most up-to-date details. Only FedEx offers overnight shipping.
The free shipping for orders $99 and above applies to ground shipping only for USPS, UPS, and FedEx up to $25.00 in value.
We are happy to assist! Just let us know if you have any questions.
Frequently Asked Questions
I did not receive my complete order?
If you did not receive your complete order, it is because of inventory constraints. We will contact you prior if a product is not in stock, and offer options for replacement, refund, or in some cases a special order may be made. However, if we do not receive a response within 5 business days, your order will ship, and you will receive an email stating the out-of-stock items refund. This will also be noted on the packing slip.
My order says it was delivered, but I do not have it.
If your package has been marked as delivered, but is not in your possession for whatever reason, you will need to contact the carrier directly for further information as our obligation to you as a customer has been completed. Please note that we do not respond to emails regarding this issue for time purposes. (9 times out of 10, there is either a delay in actual delivery, or your package was left at a location nearby, check with your neighbor.) If you believe your package was stolen, contact the proper authorities.
My package is stuck in transit! What do I do?
Please contact the carrier selected at checkout. Once an order has left our hands, only the carrier can assist in issues regarding shipment.
Can I change my shipping address?
We cannot change the shipping address after an order has been placed. Doing so voids our protection against fraud and theft. If you would like to change the address, we will have to cancel your order. Once the order is canceled, you can place a new order with the correct address.
I provided the wrong address, can you re-ship my order?
If your order has already been shipped, you will need to contact the carrier in order to intercept the package before delivery. We do not send duplicate orders unless we have the original order in hand. We're happy to re-ship the order once it arrives back to us, but we do require the shipping fee to be covered, as the original information provided was incorrect.
Can you take off the signature requirement for my package?
We cannot waive the signature requirement for orders over $200 if this is your first order, and never if the order exceeds $500. If the package is unable to be signed for, it will be held at the carrier's nearest location to you for pickup or returned to us. If returned, please contact us regarding additional shipping fees due in order to send your order back out.
If the above does not answer your questions, please reach out to us at hello@easternshoreco.com